Terms & Conditions

Last Updated: 5 January 2026

1. Acceptance of Terms

By accessing and using the Fit Fur Life website and purchasing our products, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

2. Company Information

Fit Fur Life is a UK-based manufacturer of canine exercise equipment and gait analysis systems. Our products are designed for residential, veterinary, and professional use.

3. Product Information

3.1 Product Descriptions

We strive to ensure that product descriptions, specifications, and images are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. Product specifications may change without notice to reflect improvements or modifications.

3.2 Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time of order placement.

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event a product is out of stock after an order is placed, we will notify you and offer a refund or alternative solution.

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. Order confirmation does not constitute acceptance. Acceptance occurs when we dispatch the goods or confirm shipment.

4.2 Payment Terms

Payment must be made in full at the time of purchase unless otherwise arranged. We accept major credit cards, debit cards, and other payment methods as displayed on our website. All transactions are processed securely.

4.3 Order Cancellation

Orders may be cancelled within 24 hours of placement for a full refund. After this period, cancellation may be subject to a restocking fee if the product has already been prepared for shipment.

5. Shipping and Delivery

5.1 Shipping Locations

We ship throughout the United Kingdom and selected international destinations. Shipping costs and delivery times vary by location. Please see our Shipping & Returns page for detailed information.

5.2 Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed. Delivery times may vary due to factors beyond our control. We are not liable for delays in delivery.

5.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for valuable items.

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day return period for unused products in original packaging. Custom orders and special items may not be eligible for return. Please see our Shipping & Returns page for complete details.

6.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Products must be returned in original condition with all accessories and documentation.

6.3 Refund Processing

Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error.

7. Warranty

All products are covered by our comprehensive warranty as detailed on our Warranty page. Warranty coverage varies by component and is subject to the terms and conditions outlined in our warranty policy.

8. Product Use and Safety

8.1 Intended Use

Our products are designed for canine exercise and rehabilitation. Users must follow all safety instructions and guidelines provided in the owner's manual. Improper use may void the warranty.

8.2 User Responsibility

Users are responsible for supervising animals during treadmill use and ensuring proper assembly and maintenance. Always consult with a veterinarian before starting a new exercise program for your dog.

8.3 Limitation of Liability

Fit Fur Life is not liable for injuries to persons or animals resulting from product use or misuse. Users assume all risk associated with the use of our products.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Fit Fur Life and protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without express written permission.

10. User Accounts

10.1 Account Creation

You may create an account to expedite checkout and track orders. You are responsible for maintaining the confidentiality of your account credentials.

10.2 Account Security

You are responsible for all activity under your account. Notify us immediately of any unauthorized use or security breach.

11. Privacy

Your use of our website and purchase of products is subject to our Privacy Policy. We collect and process personal data in accordance with UK GDPR and Data Protection Act 2018.

12. Limitation of Liability

To the fullest extent permitted by law, Fit Fur Life shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our total liability shall not exceed the purchase price of the product.

13. Indemnification

You agree to indemnify and hold harmless Fit Fur Life from any claims, damages, or expenses arising from your use of our products, violation of these terms, or violation of any rights of another party.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of modified terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: sales@fitfurlife.com
• Website: www.fitfurlife.com
• Address: United Kingdom